The Bed Shop, Tamworth - free delivery available on beds - price promise on beds - order beds online or visit our showroom
Recycle Your Old Bed
Flexible Delivery Times
Family Run Business
Bed Buying Guide
78 Bolebridge St Tamworth Staffordshire B79 7PD Mon - Sat 9:30am - 5pm Wed 9:30am - 1pm
Hypnos
Sleepeezee
Bentley Designs
Somnus Beds

Terms & Conditions

About Us

The Bed Shop Tamworth opened in 1981 and is a family run business spanning two generations in Tamworth, Staffordshire. Since opening more than 30 years ago, we have built up an excellent reputation in our hometown and surrounding areas. Now into the second generation, our aim is to continue and improve on our success and open ourselves to the nation, via a website, whilst also maintaining our high standards of service and dedication.

Our aim is for total customer satisfaction, to provide friendly expert advice and to provide you with the lowest possible prices.

The Bed Shop
78 Bolebridge Street
Tamworth
Staffordshire
B79 7PD

Phone: 01827-53933
Email: sales@thebedshoptamworth.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Pay Now' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Normal banking times apply for cancellations and refunds.

You can also purchase products by telephoning us on 01827-53933.

Please note that all divan sets and mattresses are hand made, therefour sizes are approximate please bear this in mind there are standard manufacture tolerance of +/- 2cm.

The Delivery Procedure

We have broken down our delivery procedure into 3 steps, which should better assist a smooth and efficient delivery service:

STEP 1 - Order acknowledgement: On receipt of your order, we will send you an order acknowledgement by email. Please note that we have not accepted your offer to supply product(s) to you and no binding contract exists between you and us at this stage. The acknowledgement will give you full details of the product(s) you have purchased, delivery address, and financial details of the transaction. Please take time to carefully check:

-Your name, delivery address, telephone numbers and postcode are correct.
-The products are correct, (including, colours, quantities required etc.)
-The financial details total correctly

If you do not receive an acknowledgement or if you find any errors, phone or e-mail customer services using the contact details set out in about us.

STEP 2 - Order confirmation: Prior to dispatch of your product(s), we will send you an order confirmation by e-mail, giving you full details of the product(s) you have purchased, delivery address, financial details of the transaction and an anticipated delivery day. Subject to these terms and conditions we will have accepted your offer to supply you with product(s) and a binding contract exists between you and us when you receive our order confirmation.

If you do not receive an order confirmation, or if you find any errors, phone or e-mail customer services using the contact details set out in about us.

If the anticipated delivery day is not convenient or if you find any errors, please phone or e-mail customer services using the contact details set out in about us.

PLEASE NOTE DISPATCH WILL NOT TAKE PLACE UNLESS YOU HAVE RECEIVED AN ORDER CONFIRMATION.

STEP 3 - Delivery of your product(s): Following successful completion of steps 1 and 2, delivery will take place on the confirmed day.

Delivery

We will deliver the goods within a reasonable timescale from receipt of order, unless otherwise stated on the individual product. If for any reason this deadline cannot be met, you will be contacted immediately. The only exceptions to this would be the following:

> During holiday periods i.e. Christmas, Easter, Bank Holidays
> The delivery address is in an area of inaccessibility.
> Unforeseen circumstances, such as acts of god, strikes or delays by suppliers.

If for any reason the working day deadline cannot be met you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund.

- Delivery of the goods shall be made to Midland addresses or UK mainland addresses
(where specified) only and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
- We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.
- If goods arrive in a damaged condition you must inform us as soon as possible. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.
- We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 14 working days (cooling of period) following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked and all polyutherane packaging unsealed.
- Vacuum Packed Mattresses, Pillows & Toppers. This particular product will be exempt from the statutory 14 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations 2000 No. 2334.
- Goods delivered by The Bed Shop or by a third party contracted to undertake delivery on our behalf to you are delivered only to inside the customer's doorstep, unless otherwise stated.
- Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customer's houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
-The Seller will not be held responsible should the Buyer decide to dispose of their existing furniture prior to their delivery. Please ensure that you are completely happy with your purchase before disposing of any of the packaging.
-all divans & products delivered flat-pack require self assembly.



Products are only available for Midlands delivery straight from our main warehouse. These products will have either been purchased in one of our stores or arranged online.

Free Midlands Delivery Area is shown within circle on Map

Please choose correct delivery option in the delivery charge section during checkout.

These local charges are guide lines only and can be adjusted at our discretion after contact with you our customer. Please view map (below) of local delivery area. Some local products may be available for delivery for other areas in the Midlands outside our delivery zones, but these would have to be arranged with the store. (please also read terms & conditions).

Hypnos FREE UK Delivery

Free Delivery to all Great Britian mainland addresses (excluding Scottish Highlands and all islands).
Customer contacted (by Hypnos) to arrange delivery and check the order details.
Delivery Monday to Friday, 8am to 6pm. Room of choice.
Delivery target of 7 to 9 weeks from receipt of order.
Delivery option only available for Hypnos products, Please choose correct delivery option in the delivery charge section during checkout.

Sweet Dreams FREE Delivery

Free Delivery to all Great Britian mainland addresses.
Delivery will be 7-10 working days.
2 man delivery to a room of your choice (providing that this is accessible). This service does not included removal of packaging or assembley.
All bed frames will be delivered flat pack for home self assembly.
The delivery company will generally contact you 2 days before the day that they would like to deliver, and give you an approximate time slot for that day.
Deliveries are made Monday to Friday
Delivery option only available for some Sweet Dreams products, Please choose correct delivery option in the delivery charge section during checkout.

Kaydian FREE Delivery
Free Delivery to all Great Britian mainland addresses.
Delivery will be Approx 48 hours (weekends & bank holidays not included within the 48 hours)
2 man delivery to a room of your choice (providing that this is accessible). This service does not included removal of packaging or assembley.
All bed frames will be delivered flat pack for home self assembly.
The delivery company will generally contact you via text message before the day that they would like to deliver, and give you an approximate time slot for that day.
Deliveries are made Monday to Friday
Delivery option only available for Kaydian products, Please choose correct delivery option in the delivery charge section during checkout.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is included in all prices.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Basis Of Sale

The description of the goods shall be set out in writing in the confirmation.

Any specifications or advertising issued by us and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with the Goods.

Any typographical, clerical or other error made on our website, in the Confirmation on our invoice to you, in our price list or any brochures or any documentation issued by us shall be subject to correction without any liability on the part of the Bed Shop.

Risk And Title

Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products.
Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account.

The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller.

The Buyer may not use or resell the Products before ownership has passed.

The Buyer grants the Seller the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.

Guarantee



In respect of all goods supplied, the company shall not be liable for any defect in or failure of goods as a result of misuse by the customer or any third party, due lack of care, or lack of general maintenance.

Reaching Us

If you need to reach us, please email sales@thebedshoptamworth.co.uk, Alternatively you may prefer to call us on 01827-53933 (International +44 01827-53933) or write to us at 78 Bolebridge Street, Tamworth, Staffordshire, B79 7PD.

Privacy Policy

The Bed Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The Buyer's right of cancellation

In accordance with the Regulations the Buyer has the right of cancellation within 14 days except where a Product is tailored to customer requirements and without fault.
To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

Copy of cacellation form-

Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To, The Bed Shop, 78 Bolebridge Street, Tamworth, Staffordshire, B79 9PD.

Telephone number: 01827 53933

Email address: sales@thebedshoptamworth.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.


Once the Seller has been notified of the cancelling of the Contract, the Supplier will refund or re-credit the Buyer within 14 days for any sum that has been paid or debited from the Buyer's credit card for the Products.
If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer.


COMPLAINTS PROCEDURE OF THE BED SHOP

The Bed Shop views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received.

Our policy is:

* To provide a fair complaints procedure which is clear and easy to understand.

* To publicise the existence of our complaints procedure so that customers know how to contact us in order to make a complaint.

* To ensure that everyone at The Bed Shop knows what to do if a complaint is received.

* To make sure all complaints are investigated fully, fairly and without undue delay.

* To ensure that complaints are resolved amicably, wherever possible, in order to maintain a good relationship with the customer.

* To collate information regarding the complaint to enable The Bed Shop to review its procedures in order to improve the service offered in the future.

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, relating to any aspect of goods or services supplied by The Bed Shop

Origin of a Complaint

Complaints may arise from any person or company who is regarded as a customer of The Bed Shop.

A complaint can be received verbally, either in person or over the telephone, via email or in writing.

Confidentiality

All information relating to a complaint against The Bed Shop will be handled sensitively and held in accordance with Data Protection legislation.

Contact details for complaints:

Please forward written complaints to The Bed Shop at 78 Bolebridge Street, Tamworth, Staffordshire, B79 7PD or via sales@thebedshoptamworth.co.uk.

If you wish to make a verbal complaint, please do so by telephone to 01827 53933.

Handling Complaints

Complaints received by telephone, or in person, will be recorded. Where this is not possible, a detailed note will be taken of all the relevant details pertaining to the complaint.

The person who receives a verbal complaint will:

* Write down the full facts of the complaint;

* Take down the complainant’s name, address and telephone number;

* Note down the relationship of the complainant to The Bed Shop. For example, if they are a customer/client/member;

* Inform the complainant that we have a complaints procedure;

* Inform the complainant what will happen next and how long the procedure will take; and

* Where appropriate, ask the complainant to send a written account of the complaint by post or email so that the complaint is recorded in the complainant’s own words.

Resolving Complaints

All complaints will be acknowledged by the person handling the complaint and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply.

On receipt of a complaint, a full record will be kept of any telephone conversations or written communications.

Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant.

If we, The Bed Shop are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman.

This is an independent organisation which specialises in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:

Website: www.theretailombudsman.org.uk Email: enquiries@theretailombudsman.org.uk

Tel: 02031 3782 68

ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN