Please observe social distancing when products are being deliverd to protect yourselves and our delivery drivers.
The Bed Shop Tamworth opened in 1981 and is a family run business spanning two generations in Tamworth, Staffordshire. Since opening more than 30 years ago, we have built up an excellent reputation in our hometown and surrounding areas. Now into the second generation, our aim is to continue and improve on our success and open ourselves to the nation, via a website, whilst also maintaining our high standards of service and dedication.
Our aim is for total customer satisfaction, to provide friendly expert advice and to provide you with the lowest possible prices.
The Bed Shop
78 Bolebridge Street
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from The Bed Shop Tamworth or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We will not use your data for marketing purposes. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact by email firstname.lastname@example.org or by phone on 01827 53933.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Pay Now' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Normal banking times apply for cancellations and refunds.
You can also purchase products by telephoning us on 01827-53933.
Please note that all divan sets and mattresses are hand made, therefour sizes are approximate please bear this in mind there are standard manufacture tolerance of +/- 2cm.
The Delivery Procedure
We have broken down our delivery procedure into 3 steps, which should better assist a smooth and efficient delivery service:
STEP 1 - Order acknowledgement: On receipt of your order, we will send you an order acknowledgement by email. Please note that we have not accepted your offer to supply product(s) to you and no binding contract exists between you and us at this stage. The acknowledgement will give you full details of the product(s) you have purchased, delivery address, and financial details of the transaction. Please take time to carefully check:
-Your name, delivery address, telephone numbers and postcode are correct.
-The products are correct, (including, colours, quantities required etc.)
-The financial details total correctly
If you do not receive an acknowledgement or if you find any errors, phone or e-mail customer services using the contact details set out in about us.
STEP 2 - Order confirmation: Prior to dispatch of your product(s), we will send you an order confirmation by e-mail, giving you full details of the product(s) you have purchased, delivery address, financial details of the transaction and an anticipated delivery day. Subject to these terms and conditions we will have accepted your offer to supply you with product(s) and a binding contract exists between you and us when you receive our order confirmation.
If you do not receive an order confirmation, or if you find any errors, phone or e-mail customer services using the contact details set out in about us.
If the anticipated delivery day is not convenient or if you find any errors, please phone or e-mail customer services using the contact details set out in about us.
PLEASE NOTE DISPATCH WILL NOT TAKE PLACE UNLESS YOU HAVE RECEIVED AN ORDER CONFIRMATION.
STEP 3 - Delivery of your product(s): Following successful completion of steps 1 and 2, delivery will take place on the confirmed day.
We will deliver the goods within a reasonable timescale from receipt of order, unless otherwise stated on the individual product. If for any reason this deadline cannot be met, you will be contacted immediately. The only exceptions to this would be the following:
> During holiday periods i.e. Christmas, Easter, Bank Holidays
> The delivery address is in an area of inaccessibility.
> Unforeseen circumstances, such as acts of god, strikes or delays by suppliers.
If for any reason the working day deadline cannot be met you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund.
- Delivery of the goods shall be made to Midland addresses or UK mainland addresses
(where specified) only and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
- We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.
- If goods arrive in a damaged condition you must inform us as soon as possible. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.
- We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 14 working days (cooling of period) following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked and all polyutherane packaging unsealed.
- Vacuum Packed Mattresses, Pillows & Toppers. This particular product will be exempt from the statutory 14 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations 2000 No. 2334.
- Goods delivered by The Bed Shop or by a third party contracted to undertake delivery on our behalf to you are delivered only to inside the customer's doorstep, unless otherwise stated.
- Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customer's houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
-The Seller will not be held responsible should the Buyer decide to dispose of their existing furniture prior to their delivery. Please ensure that you are completely happy with your purchase before disposing of any of the packaging.
-all divans & products delivered flat-pack require self assembly.
Products are only available for Midlands delivery straight from our main warehouse. These products will have either been purchased in one of our stores or arranged online.
Free Midlands Delivery Area is shown within circle on Map
Please choose correct delivery option
These local charges are guide lines only and can be adjusted at our discretion after contact with you our customer. Please view map of local delivery area. Some local products may be available for delivery for other areas in the Midlands outside our delivery zones, but these would have to be arranged with the store.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
20% VAT is included in all prices.
Basis Of Sale
The description of the goods shall be set out in writing in the confirmation.
Any specifications or advertising issued by us and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with the Goods.
Any typographical, clerical or other error made on our website, in the Confirmation on our invoice to you, in our price list or any brochures or any documentation issued by us shall be subject to correction without any liability on the part of the Bed Shop.
Risk And Title
Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products.
Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account.
The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller.
The Buyer may not use or resell the Products before ownership has passed.
The Buyer grants the Seller the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.
In respect of all goods supplied, the company shall not be liable for any defect in or failure of goods as a result of misuse by the customer or any third party, due lack of care, or lack of general maintenance.
If you need to reach us, please email email@example.com, Alternatively you may prefer to call us on 01827-53933 (International +44 01827-53933) or write to us at 78 Bolebridge Street, Tamworth, Staffordshire, B79 7PD
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
The Buyer's right of cancellation
In accordance with the Regulations the Buyer has the right of cancellation within 14 days except where a Product is tailored to customer requirements and without fault.
To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
Copy of cacellation form-
(Complete and return this form only if you wish to withdraw from the contract)
To, The Bed Shop, 78 Bolebridge Street, Tamworth, Staffordshire, B79 9PD.
Telephone number: 01827 53933
Email address: firstname.lastname@example.org
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
© Crown copyright 2013.
Once the Seller has been notified of the cancelling of the Contract, the Supplier will refund or re-credit the Buyer within 14 days for any sum that has been paid or debited from the Buyer's credit card for the Products.
If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer.
COMPLAINTS PROCEDURE OF THE BED SHOP
The Bed Shop views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received.
Our policy is:
* To provide a fair complaints procedure which is clear and easy to understand.
* To publicise the existence of our complaints procedure so that customers know how to contact us in order to make a complaint.
* To ensure that everyone at The Bed Shop knows what to do if a complaint is received.
* To make sure all complaints are investigated fully, fairly and without undue delay.
* To ensure that complaints are resolved amicably, wherever possible, in order to maintain a good relationship with the customer.
* To collate information regarding the complaint to enable The Bed Shop to review its procedures in order to improve the service offered in the future.
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, relating to any aspect of goods or services supplied by The Bed Shop
Origin of a Complaint
Complaints may arise from any person or company who is regarded as a customer of The Bed Shop.
A complaint can be received verbally, either in person or over the telephone, via email or in writing.
All information relating to a complaint against The Bed Shop will be handled sensitively and held in accordance with Data Protection legislation.
Contact details for complaints:
Please forward written complaints to The Bed Shop at 78 Bolebridge Street, Tamworth, Staffordshire, B79 7PD or via email@example.com.
If you wish to make a verbal complaint, please do so by telephone to 01827 53933.
Complaints received by telephone, or in person, will be recorded. Where this is not possible, a detailed note will be taken of all the relevant details pertaining to the complaint.
The person who receives a verbal complaint will:
* Write down the full facts of the complaint;
* Take down the complainant’s name, address and telephone number;
* Note down the relationship of the complainant to The Bed Shop. For example, if they are a customer/client/member;
* Inform the complainant that we have a complaints procedure;
* Inform the complainant what will happen next and how long the procedure will take; and
* Where appropriate, ask the complainant to send a written account of the complaint by post or email so that the complaint is recorded in the complainant’s own words.
All complaints will be acknowledged by the person handling the complaint and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply.
On receipt of a complaint, a full record will be kept of any telephone conversations or written communications.
Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant.
If we, The Bed Shop are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman.
This is an independent organisation which specialises in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Website: www.theretailombudsman.org.uk Email: firstname.lastname@example.org
Tel: 02031 3782 68
ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN